Our family got solar last year, something I’ve always wanted ever since I had heard of the idea! I dealt with Olya who was great at addressing all of my concerns. She set our family up with a system that covered all of our energy needs including our new electric car! It takes some responsible management of our system, regarding when we charge, but driving around on the power of the sun is amazing! We are regularly saving money and it feels good to be living more responsibly. Our situation is kind of particular in that we live in a townhouse and we have to run an extension cord out to our car to charge. We made it work, however, and our association works with us regarding the power cord out to our car. Malama has been very attentive regarding the few concerns we have had along the way even from the owner of the company! In all these guys really seem to care and the care didn’t end once it was installed. They live up to their name in all ways and I would recommend anyone to this company!
Colton Charlie
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June 27, 2024
Will update when issues get resolved.
Kudos go out the administrative side of getting started and the design team. Installation was mixed. All was good except screw holes not being patched and 2 big screws sticking out in one of our bedrooms. I was told by the team lead they would be fixed same day and also ensured me they would all be fixed. They patched only two or three and left a few different holes and those aforementioned screws. In contact with support who have little to no idea as to when this will be fixed on week 2 post Installation. Also still no connection to these panels. I feel kinda lost in the process at this point and disappointed in the quality and communication of Malama Solar after reading great reviews.
Update: bumped to 3 stars for customer service scheduling screw fix.
Update: bumped to 5 stars for the resolution and recovery of the original issues.
Tracy Enos
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May 17, 2024
We decided to go Solar to combat the rising electricity costs. We shopped around and landed on Malama Solar. Our experience has been great from the beginning. All our questions and concerns were addressed timely and completely. From Brandon and his sales process to Vivienne coordinating all the paperwork/permit/scheduling process to Christopher and his team managed by Diedrick through installation process were all top notch. Open and transparent communication throughout the process and excellent customer service experience, the team went above and beyond.
Jon Santiago
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April 10, 2024
Overall great experience with Malama Solar. From day one Representative Samson was cordial, knowledgable, and professional. The rest of the Malama team followed suit, including the installation crew who did an outstanding one day installation! I’m extremely pleased with my system! As promised, I have not yet pulled any power from HECO! Thank Malama!
Roldan Isidro
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May 25, 2024
If you’re looking to install PV and need a company to work with then Malama Solar is the one for you! Their staff have been both professional and friendly and made our journey so easy for us. If you want great customer service, they do most of the legwork for you. They went as far as to request the permits to install the PV from HECO, city and county, and my HOA, researched and recommended finance options, and hooked us up with a roofer to replace all our shingles before installation. After the initial consultation they reviewed my electric bill and came up with the best plan to get me off the grid and minimize HECO dependency. The installation process took two days and the crew were punctual, friendly, worked hard, and cleaned up well each day. They even offered to come back to paint the conduits and other parts for free to make sure the color scheme of the whole solar project was within our HOA’s paint specs. Cheryl, Vivienne, Olia, and the rest of the staff (sorry if I forgot to mention any names) don’t get enough credit with how smoothly they made the process of getting PV. Like I mentioned they have great customer service and the follow up to ensure my PV system was working properly, getting HECO’s approval, and now we’re waiting for the city and county to close the permit. We highly recommend Malama Solar for all your PV needs, you won’t regret choosing them over any other competition.
Our family got solar last year, something I’ve always wanted ever since I had heard of the idea! I dealt with Olya who was great at addressing all of my concerns. She set our family up with a system that covered all of our energy needs including our new electric car! It takes some responsible management of our system, regarding when we charge, but driving around on the power of the sun is amazing! We are regularly saving money and it feels good to be living more responsibly. Our situation is kind of particular in that we live in a townhouse and we have to run an extension cord out to our car to charge. We made it work, however, and our association works with us regarding the power cord out to our car. Malama has been very attentive regarding the few concerns we have had along the way even from the owner of the company! In all these guys really seem to care and the care didn’t end once it was installed. They live up to their name in all ways and I would recommend anyone to this company!
Will update when issues get resolved. Kudos go out the administrative side of getting started and the design team. Installation was mixed. All was good except screw holes not being patched and 2 big screws sticking out in one of our bedrooms. I was told by the team lead they would be fixed same day and also ensured me they would all be fixed. They patched only two or three and left a few different holes and those aforementioned screws. In contact with support who have little to no idea as to when this will be fixed on week 2 post Installation. Also still no connection to these panels. I feel kinda lost in the process at this point and disappointed in the quality and communication of Malama Solar after reading great reviews. Update: bumped to 3 stars for customer service scheduling screw fix. Update: bumped to 5 stars for the resolution and recovery of the original issues.
We decided to go Solar to combat the rising electricity costs. We shopped around and landed on Malama Solar. Our experience has been great from the beginning. All our questions and concerns were addressed timely and completely. From Brandon and his sales process to Vivienne coordinating all the paperwork/permit/scheduling process to Christopher and his team managed by Diedrick through installation process were all top notch. Open and transparent communication throughout the process and excellent customer service experience, the team went above and beyond.
Overall great experience with Malama Solar. From day one Representative Samson was cordial, knowledgable, and professional. The rest of the Malama team followed suit, including the installation crew who did an outstanding one day installation! I’m extremely pleased with my system! As promised, I have not yet pulled any power from HECO! Thank Malama!
If you’re looking to install PV and need a company to work with then Malama Solar is the one for you! Their staff have been both professional and friendly and made our journey so easy for us. If you want great customer service, they do most of the legwork for you. They went as far as to request the permits to install the PV from HECO, city and county, and my HOA, researched and recommended finance options, and hooked us up with a roofer to replace all our shingles before installation. After the initial consultation they reviewed my electric bill and came up with the best plan to get me off the grid and minimize HECO dependency. The installation process took two days and the crew were punctual, friendly, worked hard, and cleaned up well each day. They even offered to come back to paint the conduits and other parts for free to make sure the color scheme of the whole solar project was within our HOA’s paint specs. Cheryl, Vivienne, Olia, and the rest of the staff (sorry if I forgot to mention any names) don’t get enough credit with how smoothly they made the process of getting PV. Like I mentioned they have great customer service and the follow up to ensure my PV system was working properly, getting HECO’s approval, and now we’re waiting for the city and county to close the permit. We highly recommend Malama Solar for all your PV needs, you won’t regret choosing them over any other competition.